Privacy Policy — zd77 Protects Your Information

1

Introduction & Scope

This privacy policy governs the data processing relationship between the authority operating the zd77 platform ("zd77", "we", "us") and every individual using this platform ("you", "user"). By using zd77's website, mobile interface, or any other digital service, you are considered to have accepted the terms of this policy.

We believe that the protection of personal information is a fundamental right. That is why we follow the "Privacy by Design" principle when building our services — meaning security and privacy are at the core of the service, not added as an afterthought.

Important: This policy may be updated from time to time. If changes are made, we will notify you on the website and send a notice to your registered email. Continuing to use the service after an update means you have accepted the revised policy.

2

What Information We Collect

zd77 collects only the information that is directly necessary to provide services, ensure security, and meet legal obligations. Information is collected under the following categories:

2.1 Identity & Contact Information

Full name and date of birth
Email address and mobile number
National ID (NID) or passport number (at the time of identity verification)
Residential address

2.2 Account & Transaction Information

Username and encrypted password
Deposit and withdrawal history (bKash, Nagad, Rocket mobile wallet numbers)
Betting history and gaming logs
Bonus claims and promotional activity

2.3 Technical & Device Information

IP address and device identifier
Browser type, operating system, and device model
Session duration and navigation patterns
Information collected from cookies and similar tracking technologies

2.4 Voluntarily Provided Information

Records of conversations with the support team (live chat and email)
Feedback or opinions submitted through surveys or feedback forms

3

Purpose of Data Use

zd77 uses your information only for the following purposes. The legal basis for each purpose is clearly defined:

3.1 Service Operation & Delivery

Your information is used to create and manage your account, process deposits and withdrawals, manage bonuses and promotions, and run gaming sessions. This is necessary for fulfilling our contractual obligations.

3.2 Identity Verification (KYC)

Information is verified to confirm your age (21 or older) and identity, and to prevent fraud. This process is part of our legal obligations.

3.3 Security & Fraud Prevention

Transactions are analysed to detect suspicious activity, protect account security, and prevent money laundering. This serves the legitimate interests of both us and you.

3.4 Support & Communication

Your contact information is used to resolve your issues, notify you about system updates, and send urgent notices.

3.5 Responsible Gaming

Information is used to analyse your gaming behaviour, identify problematic patterns, and provide assistance when needed. This is for your protection.

3.6 Platform Improvement

Anonymous or aggregated data is analysed to review user experience and improve service quality.

4

Sharing Data with Third Parties

zd77 does not sell your personal information. However, in certain situations, information may be shared with trusted partners:

4.1 Payment Providers

Information required to process transactions through bKash, Nagad, and Rocket is shared with the relevant payment service providers. Only the minimum information necessary to complete a transaction is shared.

4.2 Identity Verification Services

Identity document information may be shared with authorised verification agencies to complete the KYC (Know Your Customer) process.

4.3 Game & Technology Providers

Game and software providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, JILI, PG Soft, NetEnt, and Microgaming may receive limited technical data for platform operations.

4.4 Legal Obligations

Information may be shared with authorities when required to comply with a court order or lawful government directive. In such cases, we aim to provide as little information as possible.

Our Commitment: Your personal information is not shared with any other third parties for marketing, advertising, or commercial purposes.

5

Cookies & Tracking Technologies

The zd77 website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve service quality.

5.1 Essential Cookies

These cookies are required to maintain login sessions, perform security checks, and ensure the core functionality of the platform. They cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your language preferences, game settings, and display preferences. They personalise your experience.

5.3 Analytics Cookies

Anonymous data is collected to understand which parts of the platform are used most. This information is used to improve service quality.

You can reject non-essential cookies by changing your browser settings. However, some features may become limited as a result.

6

Data Retention & Deletion

zd77 does not retain data beyond what is necessary. Different retention periods apply to different types of information:

Active account data: For the entire duration the account remains active
Transaction records: At least five years after account closure (in line with financial and legal obligations)
KYC documents: For the period specified by regulatory guidelines after account closure
Support conversations: Up to three years after the conversation ends
Analytics data: Indefinitely after anonymisation

If you request account closure, we will delete or anonymise your personal information after the legally required minimum retention period.

7

Data Security Measures

zd77 has put in place multi-layered security measures to keep your information safe:

7.1 Technical Safeguards

SSL (Secure Sockets Layer) encryption — all data transmissions are secured
Sensitive data stored with AES-256 encryption
Two-Factor Authentication support
Firewall and intrusion detection systems
Regular security audits and penetration testing

7.2 Organisational Safeguards

Restricted access — only authorised staff can access specific data
Staff privacy training and confidentiality agreements
Rapid response plan in the event of a data breach

Please note: No method on the internet is 100% impenetrable. However, we are committed to protecting your information by following the highest industry standards.

8

Your Rights as a User

As a user of zd77, you have the following rights over your personal information:

8.1 Right of Access

You can request to know what information we have collected about you, how it is being used, and with whom it is being shared.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request a correction. Many details can be changed directly from your account settings.

8.3 Right to Erasure

You can request deletion of your information within the limits of our legal obligations. We will fulfil this request as quickly as possible.

8.4 Right to Restrict Processing

In certain circumstances, you can request that processing of your information be restricted — for example, if the accuracy of the data is in dispute.

8.5 Right to Object

You can object to the processing of your information where it is processed on the basis of legitimate interests. You can opt out of marketing communications at any time.

To exercise these rights, contact us at [email protected]. We will review your request in a timely manner.

9

Protection of Minors' Data

zd77 is a platform for users aged 21 and above only. We do not knowingly collect any information from anyone under the age of 21.

Age verification is mandatory at registration. If a person registers using false information and is later found to be under 21, their account will be closed immediately and the collected information will be deleted.

If you believe a minor's information has been collected unintentionally, please contact us at [email protected].

10

Policy Changes & Updates

zd77 reserves the right to update this privacy policy as needed. Changes may occur for the following reasons:

When new services or features are introduced
When legal or regulatory changes occur
When security practices are improved
To add clarity based on user feedback

For significant changes, we will send a notice to your registered email at least 30 days in advance. Continuing to use the service after a change means you have accepted the updated policy.

11

Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our data protection team:

[email protected]

Live Chat — 24/7, in Bengali and English

We will respond to your enquiry as quickly as possible. For complex requests, it may take a little more time to review the matter.

Our Commitment: zd77 is a safe and reliable platform. SSL encryption and fair play are guaranteed. The protection of your personal information is our highest priority.

Your Privacy Is Our Priority